Ideal for our Customers

  1. Simple – Setting up payment details only takes two minutes for customers to complete online.
  2. Transparent –  You will always be notified by email when a subscription is starting or one-off payment is being taken.
  3. Efficient – No more logging in to online banking or waiting to pay at the end of your session.

Safe and Protected

Your payments are protected.

How does it Work?

In a nutshell, the Guarantee protects customers in three ways:

  1. Advance notice – Customers must be told the amount and date of each payment in advance. To help you check whether you are giving Advance Notice correctly we have put together for you.
  2. Immediate refunds – Customers can get a full and immediate refund from their bank (known as an “indemnity claim”) for any payment taken in error.
  3. Instant cancellations – Customers can cancel a Direct Debit at any time through their bank.